Welcome to Coastline Pharmacy!

Upon request our trained pharmacists are here and happy to answer your questions.

Your physician can send in your prescription via mail, fax, or electronically.

We are a full-service pharmacy and, in most cases, fill your prescription while you wait.

Yes! If there is a specific manufacturer you would like, please contact the pharmacists to place a special order. If we do not have it in stock, we can get most items in for you the next day.

Yes! Provide us with the name of the medication and pharmacy and we’ll take care of the rest.

Absolutely! We will work with your prescriber to prepare the most medically appropriate and cost-effective course of treatment.

We will make every effort to contact your physician to obtain authorization for a new prescription.

No problem! We can give you a call.

We accept some insurance plans.  We do provide competitive cash prices. Please call for more information.

We accept all major credit cards, Apple pay, checks and cash payments.

Coastline Pharmacy is licensed by the Florida Board of Pharmacy. All use of the Coastline Pharmacy website is subject to the terms and conditions set out below. Your further access or use of this Site constitutes your agreement to the following terms and conditions:

The information contained on this site is intended for use as an informational aid. It does not cover all possible uses, actions, precautions, side effects, or interactions of the preparations shown, nor is the information intended as medical advice or diagnosis for individual health problems or for making an evaluation as to the risks and benefits of using a particular preparation. You should consult your healthcare professional about diagnosis and treatment of any health problems. Information and statements have not been evaluated by the Food and Drug Administration (“FDA”), nor has the FDA approved the preparations to diagnose, cure or prevent disease.

While Coastline Pharmacy tries to provide information and materials that are as accurate as possible, we cannot guarantee they will always be accurate, complete, or appropriate for your particular purpose. You assume full responsibility for using the information and material at this site, and you understand and agree that Coastline Pharmacy is neither responsible nor liable for any claim, loss, or damage resulting from such use. If you notice something wrong or inaccurate, please let us know so we can correct it.

YOUR CONDUCT — Any conduct by you that in our sole discretion restricts, inhibits or otherwise interferes with any other user in using or enjoying the site will not be permitted.

You agree to use the site only for lawful purposes. You are prohibited from posting on or transmitting through the site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, fraudulent, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law. You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Site, use of the Site, or access to the Site.

You agree not to access the site by any means other than through the interface that is provided by us for use in accessing the site. You agree you will not attempt to defeat, disable or evade any security measures or access restrictions that may be in use in connection with the site nor to use or access the site in excess or outside your authorization to do so.

SITE CONTENT — You acknowledge that the site contains information, data, software, photographs, graphics, videos, text, images, sounds, and other material (collectively “Content”) that are protected, individually and collectively, by copyright, trademark, or other proprietary right of Coastline Pharmacy or third parties. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part, except as expressly allowed in this agreement or U.S. Copyright law. If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal, information and non-commercial use and that you do not alter or modify the Content in any way. You must maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided above, you may not upload, post, reproduce, or distribute in any way Content without obtaining permission of the owner of the copyright or other proprietary right.

YOUR ACCOUNT OBLIGATIONS — In consideration and as a condition of your use of the Coastline Pharmacy web site (the “Site”), you agree to: (a) provide true, accurate, current and complete information about yourself as may be requested as part of your registration or thereafter (the “Account Information”), (b) maintain and promptly update the Account Information as needed to keep it true, accurate, current and complete, and (c) abide by all terms and conditions of this Agreement (the “Terms of Use”). If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account and refuse any and all current and future use of the Site. Account Information and certain other information about you (including diagnostic information that you submit) is subject to our HIPAA Notice of Privacy Practices. For more information, please refer to our full privacy policy.

If you register to access restricted portions of the Site, you will receive a username and password and any other account information needed once you have completed the Account Information. You are solely responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to immediately notify us of any unauthorized use of your password or account or any other breach of security.

DISCLAIMERS – YOU EXPRESSLY AGREE THAT USE OF THE SITE IS AT YOUR SOLE RISK. NEITHER WE, NOR OUR AFFILIATES, NOR ANY OF OUR OFFICERS, DIRECTORS, OR EMPLOYEES, AGENTS, THIRD-PARTY CONTENT PROVIDERS (“PROVIDERS”), MERCHANTS (“MERCHANTS”), SPONSORS (“SPONSORS”), LICENSORS (“LICENSORS”), OR THE LIKE (COLLECTIVELY, “ASSOCIATES”), WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE, OR AS TO THE ACCURACY, RELIABILITY, OR CURRENCY OF ANY INFORMATION, CONTENT, SERVICE, OR MERCHANDISE PROVIDED THROUGH THE SITE.

THE SITE IS PROVIDED ON AN “AS IS,” “AS AVAILABLE” BASIS AND WE SPECIFICALLY DISCLAIM WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY US NOR OUR AFFILIATES, NOR ANY OF OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PROVIDERS, MERCHANTS, SPONSORS, LICENSORS, OR THE LIKE, SHALL CREATE A WARRANTY.

All information contained on the Site, including information relating to medical and health conditions, products and treatments, is for informational and educational purposes only. It is often presented in summary or aggregate form. It is not meant to be a substitute for the advice provided by your own physician or other medical professional or any information contained on or in any product packaging or labels.

YOU SHOULD NOT RELY ON THE INFORMATION CONTAINED ON THE SITE FOR DIAGNOSING A HEALTH PROBLEM OR PRESCRIBING A MEDICATION. IF YOU ARE A PHYSICIAN OR HEALTH PROFESSIONAL, YOU AGREE THAT YOU WILL EXERCISE YOUR OWN INDEPENDENT JUDGMENT IN EVALUATING AND USING ANY INFORMATION OR OTHER MATERIALS ON THIS SITE FOR ANY PURPOSE. YOU SHOULD CAREFULLY READ ALL INFORMATION PROVIDED BY THE SUPPLIERS OF THE MATERIAL OR PRODUCTS (INCLUDING WITHOUT LIMITATION, THE PRODUCT PACKAGING AND LABELS) BEFORE USING ANY PRODUCT OR MATERIAL REFERENCED ON THE SITE. YOU SHOULD ALWAYS CONSULT YOUR OWN PHYSICIAN AND MEDICAL ADVISORS. THE INFORMATION AND MATERIAL AVAILABLE ON THIS SITE ARE NOT INTENDED AS A DIAGNOSIS, TREATMENT, CURE OR PREVENTATIVE OF ANY PARTICULAR DISEASE OR CONDITION.

Further, Coastline Pharmacy explicitly disclaims any responsibility for the accuracy, content, or availability of information found on the Site or on sites that link to or from the Site from third parties not associated with us. We encourage discretion when browsing the Internet using our or anyone else’s service. Because some sites employ automated search results or otherwise link you to sites containing information that may be deemed inappropriate or offensive, we cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material contained in third-party sites, and you hereby irrevocably waive any claim against us with respect to such sites.

LIMITATION OF LIABILITY – UNDER NO CIRCUMSTANCES SHALL WE OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE SITE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOOD WILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) THAT RESULT FROM (i) THE USE OF OR INABILITY TO USE THE SITE, (ii) THE COST OF PROCUREMENT OF ADDITIONAL OR SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SITE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE; OR (v) ANY OTHER MATTER RELATING TO THE SITE OR THE SERVICES PROVIDED THEREIN. YOU HEREBY ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, PRODUCTS AND SERVICES AVAILABLE THROUGH THE SITE. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

INDEMNIFICATION — You agree to indemnify and hold us, and our subsidiaries, affiliates, officers, directors, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of Content or other material you submit, post to or transmit through the Site, your use of the Site, your access and connection to the Site, your violation of the Terms of Use, or your violation of any rights of another.

OUR RIGHTS — We may elect to electronically monitor areas of the Site and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to protect or operate the Site; or (iii) to protect our rights or property or the rights of the users, Sponsors, Providers or Licensors. We are not responsible for screening, policing, editing, or monitoring any Content provided or submitted by You or any other user. If notified of allegedly infringing, defamatory, damaging, illegal, or offensive Content, we may investigate the allegation and determine in our sole discretion whether to remove or request the removal of such Content from the Site. We may terminate your access or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Sponsor, Licensor, service provider, or us.

LINKS TO THIRD PARTY SITES — Occasionally, we may make available a link to a third party’s web site. These links will let you leave the Site. The linked sites are not under our control, and we are not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. We are not responsible for webcasting or any other form of transmission received from any linked site. We provide the links to you only as a convenience. We do not endorse any such site or its use or contents.

UNSOLICITED SUBMISSIONS — We are pleased to hear from our clients and site users and welcome your comments regarding our services, including the Site. We request that you be specific in your comments on our services and products that may be available or identified on the Site. If you send us comments, suggestions, ideas, materials, notes, drawings, concepts or other information (collectively, “Submissions”), the Submissions shall be deemed, and shall remain, our property and we may use, copy, display, distribute, adapt, transfer or dispose of Submissions in any way and for any purpose as we may, in our sole discretion, determine appropriate. None of the Submissions shall be subject to any obligation of confidence on our part, and we shall not be liable for any use or disclosure of any Submissions.

APPLICABLE LAW — We maintain the Site from our offices within Florida, United States of America. We make no representation that the Content in the Site is appropriate or available for use in other jurisdictions, and access to them from locations in which their content is illegal is prohibited. Those who choose to access the Site from other jurisdictions do so on their own initiative and are responsible for compliance with applicable local laws. You may not use or export the Content in violation of U.S. export laws and regulations. Any claim relating to the Site, the services provided through the Site or the Content shall be governed by the internal laws of the state of Florida, without reference to its choice of law provisions.

TERMINATION — These Terms of Use are effective until terminated by either party. If you no longer agree to be bound by the Terms of Use, you must cease all further use of and access to the Site, and any notification of termination or other rejection of the Terms of Use is conditioned on such cessation. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice. You agree that any termination of your access to the Site may be effected without prior notice and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.

GENERAL INFORMATION — These Terms of Use constitute the entire agreement between us (you and Coastline Pharmacy) and govern your use of the Site. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. We reserve the right to modify the Terms of Use at any time, and you agree to be bound by the modified Terms of Use, upon our providing you notice of the modifications either by sending such notice to the address specified in your Account Information or by posting the modified Terms of Use on the Site. Your use of the Site following such notice constitutes your agreement to the Terms of Use, as modified. Our failure to exercise or enforce any right or provision of the Terms of Use on any occasion shall not constitute a waiver of such right or provision. If any provision of the Terms of Use is found by a court of competent jurisdiction to be invalid, the parties agree that all other provisions of the Terms of Use remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action that you or anyone claiming through you may make, arising out of or related to use of the Site or the Terms of Use, must be filed within one year after such claim or cause of action arose or be forever barred.

The section titles in the Terms of Use are for convenience only and have no legal or contractual effect.

Website Privacy Notice Overview This Website Privacy Notice discloses the privacy practices for Coastline Pharmacy and our website, www.CoastlinePharmacy.com (the “Site”). This privacy notice applies to information collected by this Site or through your use of our products and services. (Please note, if you use our wider pharmacy services, for example if you are prescribed medications which we provide, then you may view our HIPAA Notice of Privacy Practices for further information on our privacy practices and your privacy rights. You will be provided a copy of this with any medications you receive as part of your use of our services.) We may, from time to time, provide links on the Site to the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy statements and that we do not accept any responsibility or liability for their privacy or security practices. Please check the privacy statements of any other websites before you submit any personally identifiable information (“Personal Information” or “Information”) to them. The Site is intended solely for users within the United States. Individuals outside of the United States should not use the Site or provide any Personal Information to us. By using the Site or providing us with Information, you acknowledge and agree that your Personal Information may be transferred to, processed and/or maintained outside of your state, province or country, and where laws regarding processing of Personal Information may be less stringent than the laws in your location. By providing your Information or using the Site, you acknowledge such transfer, processing and maintenance.

What Information we collect When you access the Site or use our products and services, we collect, receive or otherwise process Personal Information in several different ways. In many cases, you choose what Information to provide. We use your Information for the purposes described further below. We may collect and process the following types of Information about you:

Purchase and assistance Information. We collect Information when you purchase our products and services, when you phone or otherwise contact us for support. This Information may include name, gender, contact Information, billing address, delivery address and any further Information you volunteer to provide to us.

Health and prescription-related Information. When you purchase or use our products and services, and potentially through your contact with us, we will collect and process Information concerning your health and prescriptions, including Information we might receive from you, a medical practitioner, your insurance company, or any other third party where there is a legal basis for us to receive such Information. 

Identity Verification Information. In connection with certain products and services, we may collect documentation (such as a government issued ID) for the purposes of verifying your identity.

Correspondence. We will collect and maintain your contact details when you communicate with us, sign up for promotional material, or participate in special promotions. If you contact us by email, we may keep a record of that correspondence. If you make a request with regard to the handling of your Personal Information, we may retain information regarding the request and any actions we take or correspondence we provide in response to such request.

Website and device Information. We collect Information about your browser or device, including, where available, your IP address, operating system and browser type, for system administration and to report aggregate Information. We also collect details of your visits to our Site, potentially including, but not limited to, traffic data, location data, the resources that you access, web logs and other communication data. Our Site also uses cookies. A cookie is a small piece of data that a website – when visited by a user – asks your browser to store on your device to remember preferences and other Information, for example previous website or page visits from that device and browser, username or login prompts, or other online behaviors. We use industry standard cookies to assist you using intended website functionality. We do not use cookies to provide targeted marketing for Coastline Pharmacy. Cookies placed on your browser may be for the duration of your online session on our website, or for a longer defined time period, including persisting on your browser indefinitely or until cleared. More information about Cookies and details of how to manage or disable them can be found on http://www.aboutcookies.org. We may use the following types of cookies for the following purposes:

Strictly Necessary Cookies: These cookies are essential for you to browse our Website and use its intended functionality.

Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us to know which pages are the most and least popular and see how visitors move around the Website.

Functional Cookies: These cookies enable the website to provide enhanced functionality, for example maps or chat features.

Survey Information. If you respond to any surveys that we might request, which are completely voluntary, we will process your responses.

How we use your Information We use the Information we have to help us provide, operate, improve, understand, customize, support, and market our products and services, and for purposes described in this notice. The broad uses of your Information are described below. We may use your Personal Information for the following purposes:

To provide you with our products and services.

To receive, review, store and communicate your prescriptions and related Information to you. 

To de-identify your Information for service improvement, product quality improvement, research, operations or to disclose to trusted partners for business or other purposes.

We may use your Personal Information for research purposes where we have a legal basis to do so, or may contact you about research opportunities, clinical trials, or clinical treatments for you when appropriate. The legal basis for this activity is generally express prior consent.

To ensure that content from our Site is presented in an effective manner for you and your device.

For marketing purposes to keep you aware of what we are up to and provide you with offers, updates and news related to services and products you have used, unless you choose not to receive these. 

To analyze Information to help us administer, support and improve our business.

To detect, investigate and prevent activities that may violate our policies or agreements or be illegal, including by sharing Information with law enforcement.

To fulfil any legal obligations and legal requirements, for example regulatory reporting to health agencies, or retaining certain tax and accounting records for financial reporting.

Children's privacy We will not knowingly collect Personal Information from Site or Apps users that are under 18 years of age. We are relying on your representations in the Terms that you are 18 years of age or older. You should not use the Apps or our Site or its Services, including purchasing Products, if you are not 18 years of age or older. If you believe we might have Information from or about an individual under 18 years of age, please contact us.

Where we store your Information The Information that we collect from you may be transferred to and stored with our suppliers of IT data processing and/or data hosting services.

How we secure your Information We take precautions to protect your Information. When you submit Information via the website, your Information is protected both online and offline. Wherever we collect sensitive Information (such as credit card data), that Information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive Information transmitted online, we also protect your Information offline. Only employees who need the Information to perform a specific job (for example, billing or customer service) are granted access to it. The computers/servers and other environments in which we store Information are kept secure. We maintain appropriate physical, electronic, standard security practices, including encryption, passwords and physical security measures, and managerial procedures to protect the security and confidentiality of your Information whether processed by us or our third-party service providers.

Disclosure of your Information We may share Personal Information with service providers, healthcare providers, affiliates, partners, and other third parties where it is necessary to provide the products and services, or for any other purposes described in this privacy notice. Your Personal Information may be provided as necessary to the following categories of recipients: healthcare providers, service providers (such as couriers, communications and marketing service providers, IT-related service providers, analytics providers, legal or financial advisors, contractors and vendors), and other trusted third parties with whom we have an agreement for the protection of your Information, or government/regulatory/law enforcement agencies pursuant to legally binding order or where legally required. In instances where our business is subject to a re organization, such as a merger or acquisition of some or all of its assets, we may, in accordance with our legitimate interests, share Information in the course of the transaction. In such circumstances, your Personal Information may be disclosed, where permitted by applicable law, in connection with a corporate restructuring, sale, or assignment of assets, merger, or other changes of control or financial status.

If you send offensive or objectionable content or otherwise engage in any disruptive behavior on the Site, we can use your Personal Information to stop such behavior and pursue our legitimate interest to prevent such behavior on our Site. This may involve informing relevant third parties, such as law enforcement agencies, about the content and your behavior.

Equally, we may retain, preserve, or disclose your Personal Information if we have a good faith belief that it is reasonably necessary to (i) respond, based on applicable law, to a legal request (such as a subpoena, a search warrant, court order, or other request from government or law enforcement); (b) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; (c) protect our rights, property, or safety; (d) enforce the agreements we have with you; (e) prevent physical injury or other harm to any person or entity, including yourself and members of the general public. For example, your IP address may be supplied to regulatory authorities in connection with fraud or other formal investigations.

How long do we keep your Information? We retain your Information in our server logs, our databases, and our records for as long as necessary to provide the products and services. In some cases we may retain some of your Information for a longer period, where we have a legitimate business interest to do so (such as to contact you to provide you with relevant information about our Products and Services or to maintain your account with us), in order to comply with our legal or regulatory obligations, to resolve disputes, or defend against legal claims. Your choices and Rights regarding your Information. You have several choices regarding use of Information on our Site and in relation to your use of our products and services.

Privacy Rights You have several choices and may have certain privacy rights regarding your Personal Information, including the Personal Information collected from you on our Site and through your use of our products and services. Depending on which U.S. state you reside in, you may have certain privacy rights (which you can exercise via the “Contact Us” section below, or the “Contact Us” section of this website) such as: 

Right to access Personal Information, and/or obtain a portable copy of it. 

Right to correct or amend Personal Information. 

Right to request deletion of your Personal Information. Note that we may only delete Information where there is no legal or regulatory requirement for us to retain it.

Right to request a restriction on or opt out of the ways in which your Personal Information may be used, for example requesting no further use or disclosure for marketing purposes.

Cookies If you decide at any time that you no longer wish to accept cookies for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions of the Site or all functionality of the Services. 

How We Respond to Do Not Track Signals Some web browsers transmit "do not track" signals to the websites and other online services with which your web browser communications. There is currently no standard that governs what, if anything, websites should do when they receive these signals. We currently do not respond to these signals. If and when a standard is established, we may revise our policy on responding to these signals.

Contact us Questions, comments and requests regarding this Privacy Statement are welcomed and should be addressed to us via telephone at 866-758-1957 or via email using the “Contact Us” section of the website.

Changes to our Privacy Statement From time to time, we will make changes to this Privacy Statement. Any changes we may make in future will be posted on this page, so please check back regularly to see if there have been any changes to this Privacy Statement.

HIPAA Notice of Privacy Practices

Coastline Pharmacy LLC Phone: 866-758-1957

Notice of Privacy Practices This notice describes how health information about you may be used and disclosed and how you can get access to this information.

PLEASE REVIEW THIS INFORMATION CAREFULLY. The privacy of your health information is important.

LEGAL DUTY We are required by federal and state law to maintain the privacy of your health information and to notify affected individuals following a breach of their unsecured protected health information. We are also required to give you this Notice about our privacy practices, our legal duties and your rights concerning your health information. We must follow the privacy practices that are described in this Notice while it is in effect. The requirement of this notice took effect on 04/14/2003 and will remain in effect until we replace it. You may request a copy of our Privacy Practice Notice at any time. For more information or additional copies of this Notice, please contact us at the telephone number listed in the Company Information section at the top of this Notice. If and when permitted by applicable, we have the right to change our privacy practices; if we do so, we will notify you in writing of these changes.

USE AND DISCLOSURES OF HEALTH INFORMATION We are permitted, by law, to use and disclose health information about you for reasons concerning treatment, payment and healthcare operations. If other law, including state law, prohibits or materially limits the ability to make a use or disclosure that would otherwise be permitted under HIPAA, Coastline will only make the uses and disclosures permitted under the more stringent law.

Examples:

Treatment: We may disclose your health information to a physician or other healthcare provider that is providing treatment or other health services to you. 

Payment: We may use and disclose your health information to obtain payment for services that we provide you. 

Operations: We may use and disclose your health information in connection with our healthcare operations, which include administration and planning and other tasks that help us improve that quality.

Family and Friends: We may disclose your health information to a family member, relative or a friend that has been identified by you while you are present. If you are not present, professional judgment will be utilized to determine whether a disclosure is required or in your best interest. We will only disclose information that is believed to be relevant to the person’s involvement with your health care or payment related to your health care. We may also disclose your health information in order to notify such persons of your location, general condition or death.

Requirements of the Law: We may use or disclose your health information when we are required to do so by Law.

Victim of Abuse or Neglect: We may disclose your health information to authorities if reasonable belief is that you are a possible victim of abuse, neglect or domestic violence. We may disclose information to the extent necessary to avert an additional serious threat to your health or safety or the health or safety of others.

Public Health Activities: We may disclose your health information to public health authorities for the purpose of preventing or controlling disease or preventing injury; to alert a person who may have been exposed to a communicable disease; to report information about products and services under the jurisdiction of the U.S. Food and Drug Administration; to report information to a health oversight agency that is responsible for ensuring compliance with governmental rules and regulations, such as Medicare and Medicaid.

National Security: We may disclose to military authorities the health information of Armed Forces personnel under certain circumstances. We may disclose to authorized federal officials health information required for lawful intelligence, counter intelligence and other national security activities.

Appointment, Refill, and Prescription Reminders and Communications: We may contact you to provide you with information about a drug currently prescribed, appointment reminders, and refill reminders, including essential information such as dates, times, locations and the name of any relevant company/provider.

Worker’s Compensation: We may use or disclose your health information to the extent necessary to comply with state laws relating to workers’ compensation.

Disclosures Requiring your Authorization: For any reasons other than those listed in this notice, we may only use or disclose your health information with your written authorization. Your authorization must also be obtained prior to using your health information for any marketing activity. 

Your Rights To Your Personal Health Information

Access to Record: You may have access to your health information, with limited exceptions. Request must be made in writing, utilizing our Record Access Request Form. We may charge a reasonable fee to compensate for time and materials.

Revocation of your Authorization: You may revoke your authorization to disclose your health information at any time. Request must be made in writing, using our Authorization Request Form. 

Restriction of Information: You may request that we place restrictions on our use or disclosure of your health information. You must make your request in writing by sending a letter that specifies the type of information to be restricted and to whom the information is to be restricted from. Requests should be sent directly to the address listed in the heading of this Notice. We will consider all requests; however, we are not required to agree to the request. We will respond to all such requests in writing.

Disclosure Accounting: You may request a list of instances in which we (or our business associates) disclosed your health information for purposes, other than treatment, payment, Healthcare operations and certain other activities, for the last 6 years, but not before April 14, 2003. You must make your request in writing by sending us a letter that specifies the type of information and the time period involved. Requests should be sent directly to the address listed in the heading of this Notice. If you request this information more than once in a 12-month period, we may charge you a reasonable fee to compensate for our time and materials.

Alternative Communication: You may request that we communicate with you about your health information by alternative means or to an alternative location. You must make your request in writing by sending a letter that specifies the alternative means or location and provide satisfactory explanation how payments will be handled under the alternative means or location you have requested. Requests should be sent directly to the address listed in the header of this Notice.

Amendment: You have the right to request that we amend your health information. You must make your request in writing by sending us a letter that explains why the information should be amended. Requests should be sent directly to the address listed in the header of this Notice.

We will comply to your request unless we believe that the information to be amended is accurate and complete.

Right to Receive Paper Copy of this Notice: Upon request, you may obtain a paper copy of this notice. 

QUESTIONS OR COMPLAINTS If you are concerned that we may have violated your privacy rights, or if you disagree with a decision we have made about a request for access to your health information, a request you have made to amend or restrict the use or disclosure of your health information or a request you have made for us to communicate with you by alternative means or locations, you may complain to us using the contact information listed in the header of this Notice.

If you have any questions, concerns or complaints, you can contact us or obtain additional information about any of the matters identified in this notice by writing to the Privacy Official at Coastline Pharmacy, Privacy Office, 2107 S. U.S. Highway 1, Jupiter, FL 33477 or contacting us by telephone at 866-758-1957 between 9am - 5pm EST. 

MORE INFORMATION You can ask your provider or health insurer questions about your rights. You also can learn more about your rights, including how to file a complaint, from the website at www.hhs.gov/ocr/hipaa/ You can learn more about health information privacy and your rights in a fact sheet called “Your Health Information Privacy Rights.” You can get this from the website at www.hhs.gov/ocr/hipaa/ Other privacy rights Another law provides additional privacy protections to patients of alcohol and drug treatment programs. For more information, go to the website at www.samhsa.gov Effective 12/01/2021

Patient Bill of Rights and Responsibilities

To ensure the finest care possible, as a patient receiving our pharmacy services, you should understand your rights and responsibilities as well as your involvement in your own plan of care.

To receive information about product selection, including suggestions of methods to obtain medications not available at the pharmacy where the product was ordered.

To request and receive complete and up-to-date information relative to your condition, treatment, alternative treatments, risk of treatment or care plans.

To receive information on how to access support from consumer advocates groups.

To receive information to assist in interactions with the organization.

To receive information about health plan transfers to a different facility or Pharmacy Benefit Management organization that includes how a prescription is transferred from one pharmacy service to another.

To Receive pharmacy health and safety information to include consumers rights and responsibilities.

To request prescription readers if you are an Oregon resident.

To request a printed drug retail price list by calling 866-758-1957.

The right to identify the program’s staff members, including their job title, and to speak with a staff member’s supervisor if requested.

The right to speak to a health professional.

The right to receive information about an order delay, and assistance in obtaining the medication elsewhere, if necessary.

As our patient, you have the Responsibility to:

To notify your Physician and the Pharmacy of any potential side effects and/or complications.

To submit any forms to the pharmacy that are necessary to provide appropriate service to you.

To notify Coastline Pharmacy of any demographic changes including address, insurance, allergy or prescriber information. 

Co-Pay Assistance and Payment

Prior to dispensing your order, a staff member will reach out to you regarding any financial obligations you may incur. 

These obligations include but are not limited to: out-of- pocket costs such as deductibles, co-pays, coinsurance, annual and lifetime co-insurance limits and changes that occur during your enrollment period.

This co-payment is due at the time of shipping or pickup. We accept Visa®, MasterCard®, American Express®, and Discover®. We can maintain your credit card information on file in a secured environment. 

We can assist you in helping with copayments and financial barriers in helping to start your medication. 

Insurance Claims

We will submit claims to your health insurance carrier on the date your prescription is filled. If the claim is rejected, a staff member will notify you, as necessary, so that we can work together to resolve the issue. There may be financial obligations if your health benefit plan is an out of network pharmacy, if that happens the Organization will provide notice of this in writing.

Refills

You will be contacted by a team member up to 14 days prior to your refill date. If you would like to contact us for a refill, you can call us and speak to a customer service representative, technician or pharmacist to process your refill requests. If needed, a pharmacist will assist you with a process to refill a prescription which would otherwise be limited by your prescription benefit plan.

Prescription Transfers

If our pharmacy is unable to meet your needs, we can transfer your prescription to the appropriate pharmacy of your choice. Please call us.

Adverse Drug Reactions

If you are experiencing adverse effects to the medication, please contact your doctor and the pharmacy as soon as possible. You may also contact the US FDA’s MedWatch: Phone: 1-888-463-6332. Website: https://www.fda.gov/safety/medwatch-fda-safety-information-ans-adverse-event-reporting-program

Drug Recalls

If your medication is recalled, the pharmacy will contact you, with further instructions, as directed by the FDA or drug manufacturer.

Drug Substitution Protocols

Our pharmacy will always use the most cost-efficient option for you. From time to time it is necessary to substitute generic drugs for brand name drugs. This could occur due to your insurance company preferring the generic be dispensed or to reduce your copay. When available, our pharmacy will default to generic to save you money. We will use brand name medication at your or your prescriber’s request.

Proper Disposal of Sharps

Place all needles, syringes, and other sharp objects into a sharps container. This may be purchased at the pharmacy.

Proper Disposal of Unused Medications

For instructions on how to properly dispose of unused medications, check with your local waste collection service. Do not flush unused medications or pour down a sink or drain. You can also check the following websites for additional information:

http://www.fda.gov/forconsumers/consumerupdates/Ucm101653.htm 

http://www.fda.gov/drugs/resourcesforyou/consumers/buyingusingmedicinesafely/ensuringsafeuseofmedicine/safedisposalofmedicines/ucm186187.htm

RXdrugdropbox.org

Order Concern or Suspected Error

We want you to be completely satisfied with the care we provide, however, under certain circumstances chemical degradation of drugs may occur. If you or your caregiver have any questions or issues regarding items such as order delays, order status, errors or need assistance accessing evidence-based health related information such as common conditions, diagnosis, treatment diagnostics and interventions please contact us directly at 866-758-1957 and speak to one of our staff members.

In the event that you are not completely satisfied after speaking to one of our staff members, you may contact URAC or the Florida Board of Pharmacy below.

URAC website: https://www.urac.org/complaint/

URAC email address: grievances@urac.org

Florida Board of Pharmacy website: floridaspharmacy.gov

Florida Board of Pharmacy Phone: 850-245-4339

Our Emergency and Disaster Preparedness Plan

Coastline Pharmacy has a comprehensive emergency preparedness plan in the event a local disaster occurs. Our primary goal is to continue to service your prescription care needs.

The pharmacy will call you 3-5 days before an anticipated local weather disaster emergency utilizing the weather updates as point of reference.

If you are not in the pharmacy local area but reside in a location that will experience a weather disaster you are responsible for calling the pharmacy 3-5 days before the occurrence.

The pharmacy will send your medication via FedEx or USPS next day delivery during any suspected inclement weather emergencies.

If the pharmacy cannot get your medication to you before an inclement weather emergency occurs the pharmacy will transfer your medication to a local pharmacy, so you do not go without medication.

If a local disaster occurs and the pharmacy cannot reach you or you cannot reach the pharmacy, please listen to your local news and rescue centers for advice on obtaining medication. Visit your local hospital immediately if you will miss a dose.

The pharmacy recommends all patients leave a secondary emergency number.

Emergency and Disaster Planning Information

Have an emergency plan in place with your family and caregiver and make sure to include all your health and medical needs including healthcare-related legal documents and a list of current Medications, contact information for family, physicians, hospital, etc., preparation of equipment and supplies for at least one week, evacuation plans, and care for pets as applicable.

If you live outside of the local pharmacy area, and there is a disaster in your area, please contact our pharmacy to instruct us on how to deliver your medication. This will ensure your therapy is not interrupted.

If you have an emergency that is not environmental but personal and you need your medication, please contact the pharmacy at your convenience and we will aide you. 

As our patient, you have the Responsibility to:

To notify your Physician and the Pharmacy of any potential side effects and/or complications.

To submit any forms to the pharmacy that are necessary to provide appropriate service to you.

To notify Coastline Pharmacy of any demographic changes including address, insurance, allergy or prescriber. 

Return Policy

Our return policy has been established to protect our customers. For your safety, Coastline Pharmacy cannot accept returns of properly filled medication orders. Products returned outside of this return policy or without authorization may be discarded without refund. If you have any questions regarding how to properly dispose of unwanted medications or about “drug take back events” in your area, please contact us or refer to the below links:

https://www.epa.gov/sites/production/files/2015-06/documents/how-to-dispose-medicines.pdf

https://www.deadiversion.usdoj.gov/drug_disposal/drug-disposal.html

Thank you for your time and continued business. If you have further questions or concerns, please contact us, Monday – Friday, 8:30 AM – 5:00 PM EST, at 1-866-758-1957.

Jupiter, FL 33477 Phone: 866-758-1957 Fax: 866-766-4183 1-866-758-1957